Tutoring Policies

Refund Policy

  • All purchased lessons can be credited or rescheduled under the terms of Natalie’s 24-hour cancellation policy, as outlined below, but they are nonrefundable
  • Late cancellations and no-shows for any reason are treated as missed lessons and cannot be rescheduled or refunded
  • In the event of cancellation with 24 hours advance notice, lessons must be rescheduled within 7 business days of the cancellation date
  • You are allowed to reschedule the same lesson 1 time. If you attempt to reschedule the same lesson more than 1 time, it will be marked as a missed lesson, and you will forfeit that lesson
  • Frequent absences or rescheduling of regular time slots may result in being required to schedule week by week

Cancellation and Rescheduling Policy

  • At least 24 hours advance notice is required for all cancellations and rescheduling
  • Notice must be given by emailing tutoring@countwrite.com or texting +1-517-798-6141
  • This policy is strictly enforced, and late notice always results in a cancellation fee
  • The cancellation fee is equal to the scheduled lesson time, and the lesson will be marked as a missed lesson. You are not able to reschedule a missed lesson
  • If a student does not show up to a scheduled lesson, is more than 15 minutes late, or leaves (abandons) the lesson, that is also treated as a late cancellation and results in a cancellation fee
  • In the event of an emergency or sudden illness — within reason — it is within the tutor’s discretion to offer a make-up lesson

Other Terms of Service

Are there any fees outside of your rates?

There are no extra or hidden fees. There also are no contracts.

Is there a time limit for rescheduling lessons in the event of a cancellation with at least 24 hours notice?

In the event of such a cancellation, lessons must be rescheduled within 7 business days of the cancellation date.